When do i receive my travel documents?
Your Flyonion travel documents will be issued approximately 10-14 days prior to departure, providing the holiday has been paid in full. Your documentation will be emailed to you and will also be available to download through your Flyonion account.
Do i need travel insurance?
We highly recommend all passengers travelling have adequate travel insurance from the time of booking or soon thereafter to ensure you are covered from the day the policy has been taken out.
How do i cancel my booking?
You must inform Flyonion of your cancellation in writing as soon as is practicably possible. Please send formal cancellation by email to firstname.lastname@example.org. A cancellation can only be made by the lead passenger on the booking.
What is the to cancel my booking?
You are liable for and must pay in full all non-refundable elements as outlined in the booking process and confirmation invoice.
More than 70 days prior to departure: Loss of all non-refundable elements* plus €50 administration fee applies.
Within 29 – 70 days prior to departure: Loss of all non-refundable elements* plus 50% of the remaining balance
Within 22 – 28 days prior to departure: Loss of all non-refundable elements* plus 70% of the remaining balance
Within 08 – 21 days prior to departure: Loss of all non-refundable elements* plus 90% of the remaining balance
Within 07 days of departure: 100% of the cost of the holiday is forfeited.
* non-refundable elements of holidays include (but are not limited to):
· Checked baggage
· Accommodation costs in some cases are also non-refundable. These will be indicated during the booking process and thereafter highlighted on the confirmation invoice.
Can i change my hotel?
Yes, you can.*
There will be an associated cost for all changes. At a very minimum you will be liable for the difference of accommodation costs and an administration charge of €50 / £40 per booking.
To change your hotel details please email email@example.com and provide your booking reference number and new hotel details.
Important: No changes or amendments are possible within 7 calendar days of departure.
* If your accommodation is booked at a special rate marked ‘non-refundable’, any amendments will not be accepted and will result in a cancellation at 100% loss from time of booking. This will be indicated during the booking process and thereafter highlighted on the confirmation invoice.